Free template
NPS debrief worksheet
Collecting the score is the easy half. This two-page worksheet turns an NPS result and its comments into themes, evidence, and at most three commitments — the part most teams skip.
No signup required — the email is optional.
0–6 Detractors
7–8 Passives
9–10 Promoters
Page two: comment themes, evidence, and commitments.
How to use it
From a number to a decision
- Read the spread, not just the score. A 42 with warm comments and a 42 with angry ones are different sessions.
- Theme the comments — three to six themes, each with a typical comment as evidence.
- Commit to three changes at most, each with an owner — and tell participants what changed because of them.
In Facilitator Tools, NPS collects comments alongside scores and AI-summarizes them into themes while the room is still there — this worksheet picks up from that output.
How live NPS works